Service terms

Last updated: November 2, 2026

General

These terms are accepted together with the written order confirmation. Prices exclude VAT; current amounts are on the packages page. The statutory rights of consumers are reserved.

Website

Standard website 7,000 TL + VAT, Pro website 15,000 TL + VAT, one-time payment. Scope: multi-page business website, Turkish and English, domain and hosting for the first year, SSL, legal pages, basic SEO setup, contact form, preview and one round of corrections, launch and a site management panel. An extra language is 200 TL (no VAT). New features, copywriting, photography, logo design and ad budgets are out of scope and quoted separately.

Delivery takes one week after we receive the information we need and payment is complete. Work does not start before payment. You must own the rights to the text, images and brand material you provide, and it must be lawful. With delivery and payment, the rights to the site content and images pass to you.

Domain and hosting renewal

The domain and hosting are included for the first year. From the second year, renewal is 4,000 TL + VAT per year; we renew in your name and you pay the fee. We write to you 60 days before the expiry date. We are not responsible for a service that has expired.

Monthly maintenance

3,000 TL + VAT per month. Includes uptime and SSL monitoring, updates, weekly backups, file integrity checks, a monthly security scan and a short monthly report. The first month carries no extra charge. There is no minimum term; it ends at the end of the month on written notice, and the fee for a month already started is not refunded. New page design, new features and repairs of changes made without our knowledge are out of scope.

SEO package

7,000 TL + VAT per month. Includes a keyword pool and monthly topic plan, sourced blog posts, technical SEO scans and fixes, Google Search Console monitoring and a monthly report; monthly maintenance is included for SEO customers on our hosting. No ranking, traffic or sales result is promised; those depend on Google's decisions. You need to give access to the site admin and Search Console. There is no minimum term; it ends at the end of the month on written notice, and the fee for a month already started is not refunded.

Corporate website and Google Ads management (Beta)

The corporate website (e-commerce or online booking, 25,000 TL + VAT) and Google Ads management (5,000 TL + VAT per month; the ad budget is separate and paid directly to Google) are in Beta. They cannot be bought directly right now; write to us, we will record your request and agree the terms with you separately.

Cancellation and refunds

If you cancel before site preparation starts, the full payment is refunded. If preparation has started, the value of the work done is deducted and the rest is refunded. Once the site is live, there is no refund. Preparation starts on the day payment is received and the information is complete, and we tell you in writing. For monthly services, cancellation takes effect at the end of that month. See the cancellation and refunds page for details and the right of withdrawal.

Price updates

The one-time website price does not change after the order. Monthly subscriptions may be updated once a year, in January, by at most the previous year's inflation rate (TÜFE); we notify you 30 days before by WhatsApp and email.

Support and liability

Support runs every day from 09:00 to 21:00 by WhatsApp and email; our first-response target is 4 hours and is not a guarantee. Our liability is limited to the amount paid. For questions, contact [email protected] or 0516 169 12 02.