Support
Support
Have a problem or a question about your site? Write to us and we reply within support hours.
Hours and channels
We are here every day, 09:00 to 21:00.
- WhatsApp0516 169 12 02
- Email[email protected]
Response time
Our first-response target is 4 hours at most within support hours. A message sent after 21:00 is answered from 09:00 the next morning.
If your site is down, we act the same day. We find the cause, fix it and write to you about what was done.
How to ask for support
Three things are enough.
Site name and address. So we know which site you are writing about.
A short description. What you tried to do, what happened, and since when.
A screenshot. If you have one, attach the error message or the part that looks broken.